FAQ


How does Fit Mix work?

Fit Mix is a new type of gym membership only you don’t have to limit yourself to one location. With the Fit Mix membership you can workout at any of the locations within the Fit Mix network. You can do Yoga one day and then Kettle Bells the next or you can do them the same day. You can workout at as many places as much as you would like.


How do the fitness clubs benefit?

We pay the fitness clubs for every visit they receive.


When does my Fit Mix membership begin?

It begins the moment you sign up. You will be charged a prorated amount to cover the rest of the current month.


Will I be charged automatically?

Yes, you will be charged the full membership amount between the 1st and 3rd of each month.


How do I check in with the fitness club?

All you have to do is tell them that you are with Fit Mix. Then open up your Fit Mix app and click the scan in button. A scanner will open and you scan that’s fitness club’s QR. Your picture, along with active message will appear. Show that to them and you are good to go!


Do you limit visits?

No. You can go as much as you want to as many places you’d like.


Are there class restrictions?

There are very few restrictions. You only have access to group classes at CrossFit Boxes and FireBellz.


What if I have never tried a certain type of workout?

Then Fit Mix is perfect for you! Each of the fitness clubs in our networks care about your success and want you to learn the right way. In fact, some of them even require you to go through a few beginners classes to make sure you are comfortable and on the right track.


Does Fit Mix offer anything else?

We sure do! No matter what they are, we want to help you meet your fitness goals. We have partnered with local companies to provide discounts in other areas of your life. We have made agreements to give you discounts on groceries, meal prep, supplements, and more!


Can we request a gym for Fit Mix to add to the network of gyms?

Definitely! Simply email us at hello@FitMixOnline.com with the gyms you want to join.


Can I request a certain payment date?

Not at this time. We charge a prorated amount when you sign up and then start full month billing on the 1st of the following month.


Does Fit Mix offer a free trial?

We do not. But we do not lock you into a contract. If you ever decide that Fit Mix isn’t for you then can simply cancel your membership.


Will Fit Mix expand to other cities?

Yes, we plan on conquering the world!!!


If I like how a certain instructor does a class, does Fit Mix do anything for 1 on 1 training?

We do not, but you are more than welcome to come up with an agreement directly with the instructor.


How do I make suggestions to improve the app?

We would love to hear your suggestions! Simply email us at hello@FitMixOnline.com with your feedback.


Any other questions?

Email us at hello@FitMixOnline.com. We look forward to hearing from you!

© 2017 FITMIX Inc. All Right Reserved.